Shipping Policy
Shipping Policy
Order Processing
Once your order is placed, we aim to begin processing it within 5 business days.
After dispatch, your order typically reaches you within 10–20 business days, depending on the shipping method, carrier, and destination.
Please note, there may occasionally be delays due to factors like customs checks, transportation disruptions, or other external circumstances beyond our control.
Order Tracking
You will receive an email with your tracking number once your order is shipped.
Simply use the tracking number on global tracking websites to track your package’s progress and estimated delivery date.
Shipping Fees
We charge a flat shipping fee of $2.99 USD for all applicable orders.
Shipping costs may fluctuate in certain situations, depending on the location or logistics arrangements.
Shipping Destinations
We ship to most regions worldwide.
If delivery is not possible to your location, we will inform you promptly and offer solutions such as order adjustments or refunds.
For questions about availability, contact customer support.
Address Changes
If you need to change the shipping address after ordering, requests must be submitted by 11:00 PM (PDT, GMT-7) on the same day.
If you miss the deadline, the order may already be in the process of being shipped, and changes might not be possible.
To update your address, contact customer support.
Shipping to a Different Billing Address
Yes, we can ship to an address different from the billing address associated with your payment.
Please ensure that the details provided at checkout are accurate to prevent shipping delays.
Shipping Methods and Fulfillment
Orders are processed only during regular business hours, excluding weekends and public holidays.
If your order is placed on a weekend, processing will begin on the next business day.
Depending on availability, items will be shipped from either Hong Kong or partner fulfillment centers globally to ensure timely delivery.
Contact Information
For any shipping, delivery, or logistics-related questions, please contact us:
WhatsApp / Phone
+852 9123 4567
Registered Address
Room 1203, 12/F, Kwai Cheong Centre
58 Kwai Cheong Road, Kwai Chung
New Territories, Hong Kong